frequently asked questions

General FAQs

Postpartum support provides emotional, physical, and practical care to new parents after birth, helping ease the transition and promote healing, rest, and bonding.
We offer practical home help, nutritional support, emotional wellbeing care, and newborn feeding assistance, designed to support families during the early weeks and months.
Our team consists of trained professionals with experience in postnatal care, including doulas, maternal health workers, and support specialists.
Yes! We support the whole family, including mothers, partners, and anyone playing a primary caregiving role.
Yes, all our services are delivered in the comfort of your home, so you can feel supported without needing to leave your space.

Booking is simple, choose your support package, select your carer, pick your travel zone, and book your date and time online.
Our casual package offers flexible, one-off care, perfect for when you need a break, extra help, or short-term support.
Each package varies in duration and frequency, providing scalable levels of care to suit your family’s changing needs.
Yes, we offer flexibility to tailor your care around your needs, including visit times, services provided, and carer preference.
We recommend booking as far in advance to secure your preferred support person and time slots.
We generally have multiple postpartum packages booked up to 9-12 months ahead at one time, so we recommend booking 3-9 months in advance to ensure your support can be as cohesive with one support person where possible.
For casual support, we recommend to book a minimum of 1-3 weeks in advance, or 1-3 months if you have specific dates and times in mind.
Flexibility is important to us - please reach out if you have needs beyond what it showing as available on our bookable calendar.

Our practical support covers daily tasks like tidying, dishes, laundry, and light cleaning, giving you time to rest and recover.
Yes! We prepare wholesome meals and snacks with ingredients from your pantry or fresh supplies we bring along.
Absolutely. We offer compassionate, judgement-free feeding support for all feeding choices and challenges.
We provide a safe, nurturing presence, offering a listening ear, gentle encouragement, and mental wellness check-ins.
Yes, our services are tailored to suit all recovery needs, including C-section healing and high-needs newborn care.

Yes, all our carers are trained in safe infant handling, postpartum hygiene, and are fully vetted and insured.
We cover a range of travel zones. Check our service map or contact us to see if we serve your area.
Yes. We celebrate diversity and are committed to providing inclusive, respectful care for all families.

Our pricing varies by package, with casual sessions starting affordably and longer-term options offering great value.
Some families may be eligible for funding or subsidies. Get in touch to discuss available options.
Yes! Gifting postpartum support is a beautiful, practical option for baby showers or new parents.